SHC app

Wayplace: A Digital Platform for Survivors of Human Trafficking

The Client.

Atlas Free is a nonprofit organization that works to fight human trafficking and exploitation. Atlas Free works directly with organizations that provide services to support survivors of human trafficking and exploitation, and they work to uplift and support these organizations to improve their outreach to survivors.

Extensishr

The Challenge.

The client was looking for a new way to help connect the organizations in their network with the survivors that are seeking help. Several of these organizations provide services of various types that help survivors, but these organizations did not have a way to effectively promote these services to the masses in a confidential and secure manner. Atlas Free saw that these organizations needed a better way to connect with survivors, and that the survivors themselves needed a better way to discover what services were even available to them locally.

The Solution.

We developed Wayplace, a web application that helps bridge the gap of discoverability between service providers and survivors. The web app contains separate portals for organizations and survivors: organizations can use the app to add details about the services they provide, and survivors can use the app to search among the list of available services and find the perfect match for their needs. When a survivor submits a service request, the organization is notified and can manage the service request directly within the app. With a proper match, the survivors are provided with information on how to contact the organization and access the service.

We also developed a super admin portal for the client to access, where they can oversee and manage the users of the app. In this way the client is able to moderate the platform and ensure that only authorized organizations can promote services in the application. The super admin platform also provides analytics that help the client to better understand how the app is being used by organizations and survivors.

The Impact.

The organizations that support survivors of human trafficking and exploitation now have a new and improved way to promote their services directly to those that are seeking help. And the survivors themselves can now more easily discover and discreetly connect with these service organizations.

Tech Stack


React Native
React JS


AWS
AWS


Rabbit MQ
Google SMTP


Rabbit MQ
Nodejs


Rabbit MQ
Typescript


Rabbit MQ
Mysql

Organization Features.

Atlas-registraion

Registration.

  • iconRegister an organization by providing valid documentation
  • iconSelect the area of focus and primary purpose for the organization
  • iconRegister an Org Admin to manage the profile
Atlas-service-mgmt

Service Management.

  • iconCreate and edit services that the organization offers which survivors can discover
  • iconAdd details about the service structure and what the service offers survivors
  • iconAdd details about user demographics the service is equipped to support
  • iconManage the service settings for service availability and email preferences
Service-request

Service Request Management.

  • iconView requests submitted by survivors seeking access to a service
  • iconFilter the view by the status of the service request
  • iconView details about the survivor who submitted the request
  • iconUpdate the service request to keep the survivor informed of the request status
user-management

User Management.

  • iconInvite additional users to access the portal for the organization
  • iconUsers have different roles that determine the level of access
  • iconAssign a service manager to manage specific services
  • iconAssign an advocate to fill out service requests on behalf of survivors
client-advocacy

Client Advocacy.

  • iconAdd a new client to submit service request forms on behalf of a survivor
  • iconFill out the service request form with details on the survivor’s needs
  • iconMaintain survivor anonymity with use of a nickname and pre-assigned case number
  • iconSearch for services and submit service requests on behalf of the survivor
  • iconView the history and status of submitted service requests

Survivor Features.

Atlas-surviour-profile.webp

Registration & Profile.

  • iconCreate an account to search for and manage service requests
  • iconFill out a service request form with information detailing your needs
  • iconEdit the service request form to keep information up-to-date
Atlas-surviour-search

Service Search.

  • iconSearch for services by type that are offered by organizations within the network
  • iconAdd state, city, or zip code to narrow the search to a specific area
  • iconFilter the search based on several parameters to see more refined search results
  • iconSee the availability status of services, if they are Open, Waitlist Only, or Full
Atlas-surviour-service-request

Service Requests.

  • iconSelect a service from the search results to view additional details about the service
  • iconSend a service request for a service that fits your needs
  • iconView the history of service requests and track the current status of each request
Atlas-surviour-profile

Profile Settings.

  • iconManage basic profile information and settings tailored to survivor needs
  • iconSet a Safe Exit URL that when clicked navigates away from Wayplace
  • iconTurn off emails to stop receiving email updates on the statuses of service requests
Atlas-surviour-notification.webp

Notifications.

  • iconView the notification log for status updates regarding the service requests
  • iconAccess service request notifications even when email settings are disabled
Atlas-surviour-mobile-reponsiveness

Mobile Responsiveness.

  • iconMobile responsive design ensures ease of access on all mobile devices
  • iconEasily access all features of the app from any device

Super Admin Feature.

Atlas-super-admin-mgmt.webp

User Management.

  • iconView lists of all Active, Inactive, and Pending organizations
  • iconSearch through the list of organizations by keyword search
  • iconFilter the list of organizations by the state from the organization address
  • iconView details of an organization and activate pending organizations
  • iconRemove organizations from the platform by marking them as Inactive
Registered User profile

Organization View.

  • iconEnter Organization View to see what the organization admin sees
  • iconAssist the organization admin with troubleshooting and profile management
Atlas-superadmin-analytic.webp

Analytics.

  • iconView analytics related app engagement, organizations, and survivor demographics
  • iconSelect a date range to view analytics from within the specified parameters